Reference

Privacy Policy Built Around Your Account Control

We collect what's needed to verify your account, process bKash, Nagad and Rocket deposits, and answer support requests. You decide how we use your contact preferences, and you can request access, correction or deletion anytime through the support channels below.

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1xmobi Privacy Policy Built Around Your Account Control
DATA SAFEGUARDS

Security Practices That Protect Your Account Information

We encrypt payment wallet references and account credentials so they're unreadable in storage, and we require OTP verification before processing withdrawal requests to confirm you're the account holder. Session cookies expire after thirty minutes of inactivity, forcing a fresh login that prevents unauthorized access if you leave your device unlocked. Our payment partners handle bKash, Nagad and Rocket clearing under their own data rules, and we receive only a success or failure status along with the transaction reference, not your full wallet details or PIN.

Encrypted Wallet Storage

Your bKash, Nagad and Rocket account numbers are encrypted at rest using bank-grade cryptography, and we decrypt them only when you initiate a withdrawal to verify the destination matches your registered wallet.

OTP Withdrawal Gate

Every withdrawal request sends an OTP to your registered mobile. We process the payout only after you enter the code, so even if someone logs into your account they can't move funds without your phone.

Session Timeout Policy

Your login session expires after thirty idle minutes, and we clear the session cookie so the next visitor to that browser must log in fresh with username and OTP to reach your account dashboard.

Data Retention Schedule

We keep transaction logs for the period required under financial record rules, then archive closed accounts and delete non-essential contact data within ninety days unless you request earlier deletion through support.

POLICY QUESTIONS

Contact Us About Privacy and Data Requests

Our support team handles access requests, correction requests and deletion requests during the same hours we answer payment and account questions. Reach us through live chat if you want to update your contact preferences or ask how long we keep a specific record. Email works for formal requests where you need a written reply, and our Bangladesh number connects you to an operator who can walk through your account data settings on the phone.

Live Chat Privacy Requests Open the chat widget from any lobby page, select privacy or data request, and an operator will verify your account then process your access, correction or deletion request in the same session.
Email for Formal Requests Send your data-access or deletion request to our support email with your registered mobile number and account username so we can verify identity before releasing or changing records.
Bangladesh Support Line Call our local number to speak with a Bangladesh operator who can explain what data we hold, how long we keep it, and how to update your contact or marketing preferences over the phone.

Common Questions About Data and Account Privacy

We ask for your mobile number, a username, and your bKash, Nagad or Rocket wallet account for payment verification. We also store your device type and IP region to keep your session secure and ensure you're accessing from an eligible area.

Yes. Contact live chat or email support with your registered mobile number and username, and we'll send a summary of your account details, transaction history and contact preferences within five business days after verifying your identity.

Log into your account, open settings, and toggle off marketing messages under notifications. Changes take effect immediately, and you'll receive only transactional messages like withdrawal confirmations and security alerts after that.

We share your bKash, Nagad or Rocket account reference with our payment processor only to clear deposits and payouts. We don't sell contact lists or wallet data to advertisers, and we don't send your details to third-party marketing platforms.

We retain transaction logs for the period required under financial record rules, then archive your account. Non-essential contact data and marketing preferences are deleted within ninety days of closure unless you request earlier deletion through support.

We use session cookies to keep you logged in and preference cookies to remember your language choice. You can disable cookies in your browser, but you'll need to log in every time you visit and reset your language each session.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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