Reference

Legal Framework and Regional Eligibility

We operate 1xmobi as an online platform offering casino games and sports betting where local law permits. Access depends on your location and applicable regulations in Bangladesh—eligibility is determined by regional law, not by our platform alone.

Regional eligibility appliesAccount verification requiredLocal law governs accessPolicy updates posted hereContact channels listed below
1xmobi Legal Framework and Regional Eligibility
POLICY TRANSPARENCY

How We Handle Data, Updates and User Rights

Operating a platform that accepts bKash, Nagad and Rocket payments means we collect your mobile number, wallet transaction IDs and device information. We explain how that data is used, who can see it, how long we keep it, and how you can request changes or deletion where law allows.

Data We Collect

We log your mobile number, payment method, IP address, device type and bet history. This information verifies your identity, processes withdrawals and enforces regional blocks. We do not sell your data to third parties outside our payment and game providers.

Cookie and Tracking

Our site uses session cookies to keep you logged in and analytics cookies to measure page visits. You can disable non-essential cookies in your browser, but some features—like staying signed in—require session cookies to work correctly.

Account Security

We ask for an OTP sent to your registered mobile number each time you log in from a new device or request a withdrawal. This two-step check prevents unauthorized access even if someone knows your password.

Policy Changes and Retention

We review and update our legal terms every quarter or when regulations shift. Updated versions appear on this page with a revision date at the top. We retain closed-account records for seven years to meet financial-audit requirements, then delete them.

POLICY CONTACT

How to Reach Us About Legal Questions

If you need clarification on regional access, account eligibility or any clause in our terms, contact us through the channels below. We handle policy questions during business hours and log every inquiry. Responses typically arrive within one business day; complex regional questions may take longer.

Live Chat Open the chat widget in your account dashboard and select the legal-inquiry topic. Our support team will escalate your question to the compliance desk if needed, and you will receive a written response in the chat thread.
Email Support Send your legal or eligibility question to the support address listed in your account settings. Include your registered mobile number so we can verify your account. Expect a reply within 24 hours on weekdays.
Account Settings Log in and navigate to the help section under your profile. You will find links to policy documents, regional-access statements, and a ticket form for formal inquiries that require a compliance review.

Legal and Access Questions Answered

Access depends on local law in your specific region. We accept registrations from Bangladesh where permitted, but you must confirm that online gaming is legal in your district before funding your account via bKash, Nagad or Rocket.

We monitor regulatory developments and will update this page if we must block a region. If your area becomes restricted, we will notify you by email and SMS, suspend your account, and process any pending withdrawal within the legal window.

We check your mobile number against national telecom registries where available, log your IP address, and cross-reference your bKash or Nagad wallet name with your account details. If discrepancies appear, we ask for additional identity documents before approving withdrawals.

Your transaction log is visible only to you, our finance team and the payment processors—bKash, Nagad, Rocket—that handle your deposits. We may share records with regulators or law enforcement if legally required, but we do not sell or share data with advertisers.

Yes. Contact us through live chat or email and ask for account closure and data deletion. We will delete personal information within 30 days, but we must retain transaction records for seven years to meet audit and anti-fraud requirements.

Do not open an account or deposit funds. Consult a local legal professional to confirm your jurisdiction's stance. We cannot provide legal advice, and using our platform does not mean the service is lawful in your area.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.